What the Growth of Slack and Microsoft Teams Means for Enterprises

Corey McCraw

dispatch.m.io

What the Growth of Slack and Microsoft Teams Means for Enterprises

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What the Growth of Slack and Microsoft Teams Means for Enterprises

Slack and Microsoft Teams have seen tremendous growth in small, medium, and large businesses. But, it’s the enterprise that will be most impacted by the ever-increasing adoption of team messaging apps and remote work.

In many cases, multiple team messaging apps are used within the same company.

In fact, one study found that organizations use an average of 3.3 apps.

This is because businesses need to communicate with clients and users who use apps for daily communication.

So, overall, what does the growth of Slack and Microsoft Teams mean for enterprises?

In this post, we’re going to hit on:

Growth stats for Slack and Microsoft Teams
Household names using Slack or Microsoft Teams
Slack and Teams in use together
Future market growth
Salesforce’s acquisition of Slack
What does the growth of Slack and Microsoft Teams mean for enterprises?

Growth stats for Slack and Microsoft Teams

Slack is a definitive leader in the business messaging space. As of 2019, about a billion messages per week were sent on the platform, and daily active users (DAU) exceeded 12 million based on Slack’s most recent announcement.

Teams, on the other hand, has a higher number of daily users. In April 2021, Teams reached a DAU of 145 million, which is impressive growth if you consider that the company only had about 75 million daily users in the middle of the year.

So, you may wonder why there’s such a difference? It’s important to understand that the 12 million DAU estimate for Slack came about during October of 2019.

Since then, user counts have grown due to the pandemic, but there’s a clear indication that Teams is still the market leader based on DAUs.

To put it in perspective, Alaa Saayed, ICT Industry Director at Frost & Sullivan, commented on the adoption of collaboration apps like Slack and Teams.

“In 2020, the pandemic and home working realities set unprecedented levels of demand for team collaboration services. They have a significant impact on remote workers. Not only helping individuals to communicate and collaborate with each other but allowing managers to articulate goals, and employees to feel connected.”

Most will agree that Teams is winning this war because it’s a free add-on to Microsoft 365. This means that enterprise-level companies have an easier path to adoption for the software.

Household names using Slack or Microsoft Teams

There are thousands of companies worldwide that use these platforms to keep their employees and clients in touch.

Let’s take a look at six case studies that represent how some businesses are creating opportunities using each platform.

Slack case studies

Slack is present in the technology stacks of 750,000 organizations, but what household names use the messaging app?

TD AmeritradeAmazon AWSLyftIn late 2019, TD Ameritrade used Slack to help its 9,000+ employees to cut down company emails by 30%. Emails tend to bombard employees with information that they might not be able to use. A messaging solution like Slack ensures that team members get the information meant for them.Slack has partnered with Amazon to integrate the Amazon Chime meeting app into Slack. As part of the partnership, Slack was also rolled out to all of Amazon’s 840,000 employees.Lyft uses Slack with its 5,000+ people to facilitate document sharing, team meetings, and team updates. In fact, senior field account manager Samantha Lutz uses them to create “no ask updates” when she wants to broadcast the status of projects.

Microsoft Teams case studies

According to Microsoft, 91% of large companies use the Teams platform for business communications.

McCannAir FranceBeiersdorfMcCann is an advertising company with more than 40,000 employees in 120 countries. When they needed a communications tool that would work for internal teams as well as freelancers, they opted to use Teams. The integrated document layer of Teams was a major selling point since it provides a single source of truth for employees to work from.Rather than use radios to communicate during the boarding process, Air France uses Teams to perform boarding and check-in procedures. Managers at the 45,000-employee company share daily summaries and crew schedules using OneNote integration for Microsoft Teams. Employees are then able to add notes via their devices as they work.To tackle the challenges of having a company with products in over 200 countries, Beiersdorf opted to utilize Teams. Beiersdorf is the parent company of brands like Nivea, and they use the solution to bridge the gap between corporate offices. The platform also allowed teams to use the apps that best work for each team’s work style.

Slack and Microsoft Teams in use together

While Microsoft 365 includes a Teams license, independent research in 2019 showed that 65% of companies using Microsoft 365 also had some instances of Slack.

As the number of Teams users has exploded exponentially in 2020, this sample is likely out of date.

When user preference trumps company policy, forcing users to switch to a single app is almost impossible.

Blair Pleasant, President and Principal Analyst of COMMfusion, commented on the use of multiple collaboration apps in enterprises:

“It remains challenging to get users to switch from apps they’ve already adopted, notably Slack – especially once they become part of the organization’s workflow. Rather than disrupt the workflow, most organizations opt to support multiple team apps.”

This is far from over, and the fact that most enterprises tend to use more than one application may mean that there’s room for two kings in the realm of business messaging.

You should also consider the acquisition of Slack by Salesforce in the third quarter of 2020 – a change that is guaranteed to make waves.

Future market growth

Slack future growth

Slack announced Slack Connect in June 2020, which serves as a way for companies to use Slack in a cross-company capacity. This will help ensure organizations have a channel to communicate without heavy reliance on email.

Further to this announcement, direct messaging will soon be available in Slack Connect too.

These moves are clear indications that Slack intends to connect enterprises with other enterprises using Slack.

When an organization uses Slack but their customer or partner uses Microsoft Teams, Mio’s universal channels operate like Slack Connect but cross-platform.

Microsoft Teams future growth

Microsoft announced its shared channel play (Teams Connect) at Microsoft Ignite in March 2021.

This will provide a more native alternative to extending access to Teams tenants via external access or guest access.

Neither current experience is perfect – as indicated by the number of feature requests and comments on the Teams Community Forum. The view count sits at 382k as of the end of November 2020.

At the time of the announcement, it hasn’t been revealed how many users or organizations Teams Connect will support.

But, Teams Connect is a clear nod from Microsoft recognizing the importance of cross-company collaboration.

Again, neither of these options (Slack Connect or Teams Connect) supports cross-platform messaging.

However, you can install a universal channel in a Microsoft Teams tenant and message other users and channels in Slack.

Microsoft’s focus appears to be on internal communication for the most part.

And with customers like McCann and Air France, the future of Microsoft Teams is bright as indicated by its daily user growth of 200% between March and October 2020.

Best of suite trumps best of breed

Things are quickly becoming more consolidated since doing so helps reduce task and tab switching. For this reason, many businesses are finding the convenience of having a suite of tools under a single banner to be useful.

Tim Banting, Senior Principal Analyst at Omdia, commented on the trend:

“According to our research, 55% of businesses will consolidate their collaboration tools into a single suite within the next 12-24 months. Organizations believe that a consolidated suite or platform provides improved team productivity, lower costs, and easier administration.
Salesforce/Slack and Microsoft Teams as part of Microsoft 365 will force many organizations to select but a few integrative platforms as part of their UCC strategy.”

Salesforce’s acquisition of Slack

In December 2020, Salesforce confirmed its acquisition of Slack for $27.7 billion.

Amid rumors of the upcoming acquisition, Slack’s stock price grew significantly.

According to a report prepared by Ryan MacWilliams, Software Equity Research Analyst at Stephens Inc, less than a week before the purchase was confirmed:

“Slack shares are up almost 25% after a WSJ report noted that CRM (Salesforce) has been in acquisition talks with the company at a valuation above its previous ~$17 billion.”

Irwin Lazar, VP and Service Director at Nemertes Research, laid out three ways he thinks the Slack acquisition could pan out in his NoJitter article:

Salesforce largely continues Slack as-is but builds tighter integration into its own products
Salesforce takes on Microsoft Teams
Slack simply becomes embedded into Salesforce

The first and second options seem the most likely. Users of Slack certainly won’t be looking forward to the latter.

In fact, when asked about the preference of collaboration app interfaces, 31% of people surveyed suggested they prefer Slack.

What does the growth of Slack and Microsoft Teams mean for enterprises?

Both of these platforms are experiencing serious growth, and in many cases, businesses will more than likely use both since each has a huge chunk of the messaging app market share.

Managing multiple platforms has never been a desirable chore.

With specialists in platform support and administration on both sides, it’s more important than ever to have a way to genuinely unify your unified communications estate.

While it’s desirable to run a single app, the reality is that it’s almost impossible.

There are ways to connect Slack and Microsoft Teams for multi-platform use, so having both platforms may be your best-of-both-worlds option.

With this in mind, Mio exists to combine the messaging experience of both Slack and Microsoft Teams.

When installing Mio behind the scenes, companies like Promethean IT are sending messages cross-platform and maintaining their high level of customer service.

“Before finding Mio, we would have to use multiple chat apps to maintain our high standard of customer service, but Mio allows for a seamless and unified experience.”
Chris Jones, CEO at Promethean IT.

To learn about how Mio can connect your Slack and Teams environments, visit our website.

What the Growth of Slack and Microsoft Teams Means for Enterprises

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What the Growth of Slack and Microsoft Teams Means for Enterprises

What the Growth of Slack and Microsoft Teams Means for Enterprises

Growth stats for Slack and Microsoft Teams