Non-Verbal Communication refers to the exchange of message, idea or information without the use of written or spoken words In Non-Verbal Communication, the message is conveyed with help of voice, tone, touch, eye contact, expressions and body language Types of Non-Verbal Communication 1. Facial Expressions Facial Expressions refer to open or closed mouth, raised lids, wrinkled nose and lowered forehead and often depict various human emotions like sorrow, joy, fear, surprise, anger, love and uncertainty. 2. Body Movement and Posture Body posture refers to numerous pose for example crossed legs, head held high, arms closed or standing erect. These postures and body movement communicates whether a person is approachable, distant or is holding back. 3. Gestures Speaking enthusiastically, waving arms, using the hands to express a meaning pointing and beckoning are all gestures that are an integral part of Non-Verbal Communication. Gestures can be both positive and negative and show the individual’s involvement in the conversation. 4. Eye Contact Eye contact with your audience boosts credibility and can signal various emotions like interest, warmth, concern and honest dealings. People who are fidgety and unsure are unable to maintain eye contact for long. 5. Touch Touch refers to a pat on the head or a cosy hug or any other mode of touch that will express a range of emotions. Touch depends on cultural background, intimacy, relative status, age and gender. 6. Space Large space denotes higher position, authority and importance in an organization. 7. Voice Voice refers to tone, volume, pitch and conjunction used during communication. 8. Appearance Appearance refers to colour preference, clothes and hairstyle etc. of a person that helps to make impressions on other people. Role of Non-Verbal Communication - Complementing the verbal communication. - Highlighting the verbal message and making it more impactful. - Giving instant feedback with help of gestures and nods. - Makes the verbal message more powerful. - Contradiction in verbal and non-verbal communication shows a conflict. - Non-verbal communication often acts as a substitute for a verbal message. Examples- 1. A tie denotes formality and the various colours give it a distinct meaning. 2. Body language helped Russian President Putin in his talks against American President Trump at the US – Russia summit. This video is on Nonverbal Communication and it has the following sub-topics. Time Stamps 0:00 Introduction 00:21 What is Nonverbal Communication? 00:55 History of Nonverbal Communication 01:25 Types of Nonverbal Communication 04:45 Nonverbal Communication can play Six Roles 05:42 Nonverbal Communication