Watch: Prasad Ramakrishnan, CIO of Freshworks, describes how his team was able to take a 2500+ workforce fully remote in a week, in session with the host Alan Berkson. He provides expert insights into how IT can help adapt and transition your business seamlessly into the new normal, in light of the coronavirus pandemic. This video explores the following key aspects: - The role of IT in ensuring business continuity. - Creating business continuity plans. - Forming the right incident response team. - Assigning clear roles and responsibilities. - Establishing contact points.