5 Things Receptionists Should Never Do On the Job - Conversational - ContactCenterWorld.com Blog

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5 Things Receptionists Should Never Do On the Job

The ideal receptionist is professional, friendly, a fast learner, resourceful, and dependable. Most companies go through a careful process when looking for a new receptionist or virtual receptionist to ensure they don’t hire someone who represents the company negatively.

There is no shortage of great receptionists, but likewise, there is no shortage of bad receptionists, either. Chances are, you’ll be saddled with at least one bad receptionist at some point during your time as a business owner.

It’s helpful to have specific behaviors and signs to look for when you’re unfamiliar with the receptionist position and what is and is not expected of the role. Here are 5 things receptionists should never do on the job.

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5 Things Receptionists Should Never Do On the Job

1. Gossip about customers or coworkers

It’s common for people to gossip at work, but it’s a detrimental practice. Work places with lots of gossip have lower morale in general and tend to form tight cliques, making effective leadership difficult. If a receptionist talks about customers or clients and is overheard, it’s a risk for your business that can lose customers and break trust.

2. Dress unprofessionally

Receptionists are often the first face customers and clients see when they enter your office (or the first voice customers hear when they reach you on the phone). If receptionists are dressed unprofessionally, it sets the tone for the rest of the office and your business in general. The same is true for professionally dressed receptionists, so make sure your front desk employees are dressed in business casual attire to give customers a great first impression.

3. Take personal phone calls

Receptionists are usually great multi-taskers, but no one can handle two separate phone calls at once. Receptionists should never take personal phone calls on the job because every moment they spend on the call is taken away from the time they should be available for customers and callers. If your receptionist regularly spends time on the phone making personal calls, it might be time to step in and enforce a new rule.

4. Copy or share confidential information

Receptionists have unique access to customer, client, and business-related confidential information. It’s important to ensure your receptionist fully understands any relevant privacy laws and knows not to copy or share any confidential information they may access.

5. Talk with a full mouth

Whether it’s eating a snack or chewing gum, it’s a turn off to customers when receptionists speak with their mouths full. It can be seen and heard in person and heard over the phone, so ask that your receptionist refrains from snacking or chewing gum while on the job.