Check out our beginner's article on CRM https://www.infusionsoft.com/product/what-is-crm?ls=social&utm_source=youtube&utm_medium=video&utm_campaign=crmseo&utm_term=whatiscrm180608&utm_content=social CRM is a customer relationship management system. It allows you to keep all your customer interactions in one place and stay organized within your business. A CRM can track general contact, segmentation, and customer interaction history. It also brings lead scoring into the mix. This allows you to understand what your prospects are doing and what you can do to drive them through the sales pipeline. A cloud-based CRM will make sure your information is accessible wherever you are. But CRM isn’t just for sales. Anyone can use it for marketing, customer service, and more. Infusionsoft’s powerful customer relationship management (CRM) software integrates with apps you use daily to get your sales and marketing efforts more organized, deliver personalized follow-up service, and close more sales. Learn more, demo our marketing software, and start a free trial: https://www.infusionsoft.com/?ls=social&utm_source=youtube&utm_medium=video&utm_campaign=boilerplate&utm_term=whatiscrm180608&utm_content=social. Subscribe to our YouTube channel: https://www.youtube.com/infusionsoft Follow us on Twitter: https://twitter.com/infusionsoft Like us on Facebook: https://www.facebook.com/infusionsoft Follow us on LinkedIn: http://www.linkedin.com/company/infusionsoft